Setup the text message sender number

To send text message to clients we must purchase a mobile number from Twilio console. Click on “Buy a number” from the Develop > Phone Numbers > Mnage side menu. If you don’t see it click on Explore products and click on the pin icon to add Phone Numbers to the sidebar.

• Select the Country eg. Australia - AU. NOTE: New Zealand mobile number can not be purchased but instead purchase Australia mobile number.

• Uncheck Voice, MMS, and Fax

• Click Search

• Click on Buy

Open

• Click Next

Open

• Select Business > Next

• Select the approved bundle “Cloudswirl1 Australia Mobile 2023-05-05 at 16:05:29“

• Select the address “Cloudswirl Address (2 Genoa…)”

• Click “Buy +61 4…”

• Remember the last 3 digits of the number. Click Close

• Click on Active numbers

• Type the last 3 digits of the number in the text field next to Number and click Filter

• Click on the number

• Voice Configuration: Delete the Webhook URL “https://demo.twilio.com/welcome/voice/”. This disables Twilio’s default voice message when the client calls back the number of text message received. Thus, it reduces the cost PD incurs.

• Messaging Configuration: Add the Webhook URL: https://my-reports.slyncy.com/site/sms-reply?k=d07277cf0c687c589c384a71b91a1b52bd5f8a8a. This allows PD to forward the client text message reply to the practice email address (marketingResponseEmail) and/or mobile number (textMessageForwardNumber).

• Click Save configuation

• Click on the tab Properties

• Click on the pencil to add a friendly name to the number. Type eg. “The Village Vet” and click Save. This allows us to identify the mobile number of the practice.

• Copy the mobile number without the “+”

• Go to the datahub on my-reports > Setupwizard > Company profile settings > Paste the copied mobile number into field Text Message Sender Number > Click Save