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  1. Click on start control link to open. then save file

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  2. In most cases it will disappear, so go to your downloads folder and open from there, below is what you will see

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  3. A screen to comfirm the down load will appear then the installer language

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  4. Next will pop up the windows installer

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  5. The setup will run

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  6. Next the service will be there and ask you …Click yes

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  7. Then Click None This allows the vet to get back to consults.

  8. You are ready for support access

  10. Our staff will delete the access after the task is completed

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