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Click on Admin > Super-Admin > Campaigns
Search for the datahub name and campaign. Click on the pencil icon to edit the campaign. Click on the Recurring checkbox to allow the repeat of campaign period, then click Save. The start and end dates of campaign date and last examined date range will be automatically adjusted to the next cycle. In this case, campaign date will be 11 Apr 2025 - 11 Jul 2025 and last examined date range will be 1 Nov 2023 - 31 Jan 2023. If the practice wishes not to continue the campaign trial or end their service all active and upcoming campaigns the system_campaign_enable variable must be set to 0
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The first cron job runs daily to process upcoming campaigns and sends the practice a pre-approval email 4 days before the start date. If the cron job runs after the start date due to a connector issue then the campaign send date is +2 days. This allows the practice time to review the patient list and make changes or pause the campaign. If the practice pauses the campaign they must notify PD when to resume it.
The second cron job runs between Tue - Fri to build the campaign messages
The final cron job runs between Tue - Fri to send the campaign messages. Campaign messages are sent between 9am - 5pm.
The cron jobs do not run on public holidays or extended holidays (Easter and Christmas/New Year) where the period is +/- 5 days from the extended holiday.
Add the Marketing Response Email (email of practice where messages are forwarded), Text Message Forward Number (mobile number of practice where message replies are forwarded), and Timezone in Setup Wizard > Company Profile Settings
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Schedule the Failed and Stop Messages dashboard report to be sent to the practice email monthly on the first day of month. Firstly, add the practice email to Staff table in Setup Wizard
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Finally, email the practice using the Post Campaign Setup template https://docs.google.com/document/d/1QTlQu_cLYC6YHXB5Sr5A827XghhZY2QfPz1MpaW3h6I
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