The most commeon problem connecting to RX Works is getting the connection string details. Usually RXworks ( Convetrus ) would provide this.
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How to find the Instance and Server Name ( try to get Ayush at support )
Click on the RX works Orb in the upper left corner as below, then About RxWorks at the bottom of the Menu ( beside Xexit )
This screen below will appear. Take a snip or screen print and send to support@profitdiagnostix.com
This one needed the RXSERVER2016 in capitals to work, no port.
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