The most commeon problem connecting to RX Works is getting the connection string details. Usually RXworks ( Convetrus ) would provide this. →
How to find the Instance and Server Name ( try to get Ayush at support )
Click on the RX works Orb in the upper left corner as below, then About RxWorks at the bottom of the Menu ( beside Xexit )
This screen below will appear. Take a snip or screen print and send to email@example.com
This one needed the RXSERVER2016 in capitals to work, no port.
Highlight important information in a panel like this one. To edit this panel's color or style, select one of the options in the menu.