Marketing campaign: Questions from practices

Why do we need a mobile number for clients to respond?

Regarding the mobile number - clients don’t get to see this number, but we forward on the messages immediately, so it can be a personal number
You don’t have to do this, its optional, however some of the responses are 'can I book in an appointment for next week?' - and we like people to get back to them immediately

We have a few clients not wanting anymore messages but do not want their patient file deactivated.  Is there something else we can do?  In the hope that it might work, I changed their mobile number to a ‘General’ number hoping that would work but it hasn’t.  Is there a way that we can stop those messages going through before those ones are sent off as they are also in the bracket for lost patients

If the customer responds with a stop, then Profitdiagnostix will automatically stop all messages to that phone number - so the stop is based on the phone number, not the customer. This is generally how mobile phone unsubscribing works.
It is then up to you whether or not you want to disable either the patient or the client on your practice management system.
If the client has not replied with a proper 'stop' and just called and told you or replied with some other words, then you can let us know and we can stop the messages on our end going to that number

You can temporarily disable the lost patients messages also by invoicing a zero dollar item on that patient - the system will then no see them as lost for another 14 or so months. But depending on the situation, you may have to do the zero invoice on all prs in the household.